Refund & Exchange Policy
Your satisfaction is important to us. Please review our policy carefully.
Quality Guarantee
At Dorasilk™, we stand behind the quality of our products. Our refund and exchange policy is designed to ensure your complete satisfaction while maintaining the integrity of our scientifically formulated treatments.
We do not accept returns once a product has been opened, used or the access code has been used.
Returns are only accepted for:
- •Products that arrive damaged, defective, or incorrect.
- •Products returned unopened, unused, and in original packaging within 48 hours of delivery.
If your product qualifies for a refund, a full or partial refund will be processed back to your original payment method within 7 business days.
Shipping fees are non-refundable.
Damaged or defective products may be exchanged for the same item at no additional cost.
To request an exchange, please contact our customer care team (+2347016844864) within 24 hours of delivery with photo proof of the issue.
Dorasilk™ is not liable for damage done while in transit.
Gift cards, promotional items, or sale products are final sale and cannot be refunded or exchanged.
Need Assistance?
If you believe your order qualifies for a refund or exchange, please contact our customer care team.